Why is the Axium mobile app failing to connect?
This is usually caused by a range networking issues, for example:
Why is Play from My Device not working?
This function can also be affected by the above networking issues. It also requires continuous good quality WiFi and that the Axium app remains active on the mobile device. Android and iOS will unload software when memory is required for other apps, so switching to another app may cause the Axium mobile app to be unloaded thus stopping the audio stream.
Note that there is a limitation that affects the amplifier media players when they are being used as distributed sources to zones on other amplifiers which prevents the local music library from being available. This is not something that will be addressed, instead an AMM should be used in order to achieve true shared media players between zones on multiple amplifiers.
Why doesn't the Axium mobile app show all my zones? / Why does the AMM not show any zones when configuring?
If your Axium system consists of multiple devices such as two or more amplifiers or an amplifier and an AMM, then they need to be able to communicate with each other through multicasted messages. If the networking equipment is blocking this from happening then these problems will arise. Try deactivating IGMP snooping or connecting all Axium devices to an unmanaged switch, which is connected to the router rather than connecting the Axium devices directly to the router. AX-400 and AX-800 amplifiers must also be running the "X" firmware versions to be seen by the AMM and other newer amplifiers.
What is the difference between the free and paid versions of the Axium mobile app?
The free version of the Axium mobile app requires that either an Axium amplifier or controller (AX-R4C/R4D/R1D) be installed and online. If only a controller is used then a layout must be uploaded to the mobile device using Axium Design Portal and the mobile device in the project must actively use a resource on the controller. The paid version can be used without restrictions and may be used for exclusively controlling third party equipment by sending IP commands and on certain Android devices IR commands can be transmitted directly.
I've uploaded a layout using Axium Design Portal to the mobile device but it's not working. Why?
The Axium mobile app must be able to communicate with the Axium devices in the project. Reasons why this might not be happening:
Why can I not upload in Axium Design Portal?
Uploading to the Axium mobile app is performed over the network via WiFi and uploads to Axium devices can be performed over the network and/or by USB, depending on the device type. If all upload options are disabled then make sure an Axium device is selected in the project viewer. It is not possible to upload locations, non-Axium devices and other objects.
How do I get Spotify?
Spotify for Axium systems is available with the Axium Media Manager (AMM) and the Spotify app. A Spotify Premium account is required.
How do I link and unlink zones in Spotify?
The Spotify app currently has no facility for linking and unlinking zones but it has been rumoured that they are working on an improvement. Presently the Axium app or another means (amplifier's web interface, KPC, etc.) must be used. If a zone is turned on and the same source is selected as another zone that is playing Spotify, then Spotify will show both zones as linked. Turning a zone off or selecting another source will unlink it.
Why are some radio stations not listed under TuneIn?
The lists of radio stations shown under TuneIn are provided by TuneIn and not by Axium. Additionally some radio stations may only provide audio stream formats that are not supported by Axium equipment.
Why is TuneIn not working or why does TuneIn sometimes stop working?
The audio stream is downloaded over the Internet and therefore requires a continuous and uninterrupted network connection from the radio station through to the amplifier or AMM that is playing the stream. If this cannot be guaranteed then playback may be interrupted or not be possible.
How do I add a radio station to the list of favourites?
There are several ways of doing this:
Why does Pandora stop working?
For the best experience we recommend using a paid Pandora account. In systems without an AMM, Pandora is managed by the Axium mobile app which must continually run on the mobile device and remain on the network. (See "Why is Play from My Device not working?")
Why are there two firmware types available for the AX-400 and AX-800?
The original firmware branch for the AX-400 and AX-800 amplifiers were developed up to version 4.5. After this, the "X" versions were developed which had the following differences:
Some features were dropped or reduced in functionality in order to make resources available for the improved media player functionality. Due to these changes, updates from the original firmware branch to the "X" branch are not automatically suggested by ADP for updates. The user must instead deliberately select the "X" firmware file in ADP and upload it. Also because the expansion port is no longer used, all amplifiers in the stack must be upgraded, even if the AX-400 does not benefit from the upgrade as much as the AX-800.
Static or DHCP IP addresses. Which should I use?
Static IP addresses, also known as "fixed" or "manual" IP addresses are a way for forcing devices to identify themselves with a particular IP address. We discourage against the use of static IP addresses for any devices as they can lead to address conflicts for multiple reasons, even long after an address assignment has been made. Axium devices now reject their static IP address assignment if the address is found to be already in use and will get an address from DHCP instead. If a constant IP address is required, we recommend the use of DHCP address reservation instead.
What are distributed sources?
An Axium system can be "distributed", i.e. it need not all be installed in one place. Multiple Axium amplifiers can be installed in different locations near to audio source equipment or speakers installed in those areas and all amplifiers are nevertheless able to access the audio sources from all locations over the wired network. For more information see Axium Distributed Sources Explained.